Operator Guidelines

Bus Fire Evacuation Protocol

This Advisory was developed as part of a safety project funded by the federal government through the Heavy Vehicle Safety Initiative Funding Agreement, administered by the National Heavy Vehicle Regulator (NHVR). The lead entity in delivering this project was the Bus Industry Confederation (BIC), overseen by a Working Committee and by representatives from the NHVR.The objective of the Advisory is to assist bus and coach operators in the delivery of tangible improvements in heavy vehicle safety with the adoption of a bus fire evacuation protocol including associated training packages that can be used to train bus drivers on how to

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Health and Well-being Awareness Guide

This Guide is for all employers interested in promoting health and wellbeing in their employees to encourage a more productive and active workforce. This is an industry specific Awareness Guide. Download the Guide Download

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National IR & Workplace Health & Safety Guide

This Guide has been edited by Australian Public Transport Industrial Association (APTIA). APTIA is the industrial arm of the BIC. This guide is a one-stop document for Bus & Coach Operators on matters relating to:• Casual Employment• Employment Contract (Fair Work Act)• Employment Rights• Work Health & Safety• Policy templates (such as: bullying/harrassment, drug & alcohol, gender equality, record keeping, etc.)• Health & Wellbeing of the workforce” Download the Guide Download

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Accessible Transport Standards – Operator Guidelines

Comprehensive guidelines on the Accessible Transport Standards under the Disability Discrimination Act. This guide covers critical legislation, definitions, compliance time frames and how to achieve the compliance and techniques for communicating with people with disabilities. Download the Guideline Download

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Incident Management Guide – Operator Guidelines

The purpose of this guide is to provide specific guidelines on managing incidents to minimise the direct impact on staff and passengers (and indirect impact on family, friends and community). Bus and coach operators will learn how to minimise business risk, disruption and loss and ensure that services are provided in line with community expectations, duty of care and occupational health and safety requirements. Download the Guideline Download

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